Your creations, delivered with care
Everything you need to know about how we ship your Crafty Creations keychains and what to do if you're not completely satisfied. We're committed to ensuring a smooth and transparent process. It is really important that you make every effort to read the terms of shipping below as it contains information about how we ship your parcel, restrictions, costs, weight, package dimensions and a whole load more! You will be asked at checkout to agree you have read the below T&Cs and Crafty Creations will not be held responsible if something goes wrong.
Shipping information
We want to make sure you are fully aware of our terms and conditions, pricing, courier and shipping times. At Crafty Creations, we only ship within the UK (Northern Ireland subject to T&Cs). Shipping prices vary quite widely depending on the type of courier. We carried out some extensive research into the different types of shipping methods and we have decided to stay with Royal Mail. Royal Mail are cost effective, generally reliable and we all know the Royal Mail.
We would love to ship our products around the globe however, we careful consideration and planning needs to be given. We know many countries have import taxes that the customer is expected to pay and in recent years there is so much paperwork involved. We continue to work on offering shipping worldwide and will update the website once this process has been agreed.
Prices UK Shipping (excluding Northern Ireland)
Royal Mail Tracked 48® - Tracked to delivery point for peace of mind
SMS or email notifications to recipients - Aims to deliver in two to three working days
Small Parcels Not exceeding Length 45cm, Width 35cm, Depth 16cm. Weight limit: 2kg from £6.99
Medium Parcels Not exceeding Length 61cm, Width 46cm, Depth 46cm. Weight limit: 20kg from £9.99
Total shipping costs will be calculated at checkout.
Returns & refunds
Your satisfaction is our priority. If you're not happy with your Crafty Creations purchase, please visit our return terms and conditions and terms of sale for detailed information on how to proceed. The timeframe for returns depends on the reasons for the return so please refer to the returns section for specific terms and conditions.
Need more help?
If you have any further questions regarding shipping or returns, please don't hesitate to contact us. Our team at Crafty Creations in the United Kingdom are really friendly and want to ensure you are happy.